Learning Path
AI for Service: Design your Start Flows
This course highlights the critical role of start and exit flows in optimizing customer interactions within contact centers.
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AI for Service: Design your Start Flows
- 000:30:00
- Downloadable resources available
- Certificate of completion included
Details
Difficulty Level
Beginner
Language
English
Completion time
000:30:00
Product covered
AI for Service
This course highlights the critical role of start and exit flows in optimizing customer interactions within contact centers.
You will learn how to define start flows, set the tone with personalized greetings, and provide clear guidance, while exit flows ensure a positive conclusion by tracking call disconnections and gathering valuable feedback.
By understanding these flows, you'll enhance customer satisfaction and streamline the overall service experience.
By the end of the course, you will be able to:
- Configure start flows for voice and chat interactions
- Configure exit flows to manage voice call disconnections and collect customer feedback
Before you begin
We recommend you complete the course below before starting this course.
- Getting Started with AI for Service platform
- Contact Center AI: Overview