Learning Path
45. XO Platform: Deep Dive Into Usage and Conversation Flows
In this course you will learn how to analyze the performance of your virtual assistant as the users are interacting with it.
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45. XO Platform: Deep Dive Into Usage and Conversation Flows
- 001:30:00
- Downloadable resources available
- Certificate of completion included
Details
Difficulty Level
Advanced
Language
English
Completion time
001:30:00
Product covered
XO Platform
In this course, you will learn:
- How to filter and customize the Virtual Assistant Reports
- About the metrics for Conversations Types: Self-service, Drop-off, and Agent Transfer
- To interpret the User Dashboard to determine User Trends and the percentage of Returning Users
- How to investigate and resolve errors using the Performance Dashboard, NLP Insights, Conversation History, and Conversation Flows
- How to retrain your virtual assistant while analyzing your data
- To pin conversations sessions or add labels to make it easy to review later