Learning Path
4. SmartAssist: Supervisor Onboarding
This course explains the role of the Manager/Supervisor in monitoring and guiding the agents in handling customer conversations that are coming through various digital channels including voice calls.
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4. SmartAssist: Supervisor Onboarding
- 000:30:00
- Downloadable resources available
- Certificate of completion included
Details
Difficulty Level
Beginner
Language
English
Completion time
000:30:00