Learning Path
7. SmartAssist Supervisor Console
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7. SmartAssist Supervisor Console
- 000:30:00
- Downloadable resources available
- Certificate of completion included
Details
Difficulty Level
Beginner
Language
English
Completion time
000:30:00
Product covered
SmartAssist
The SmartAssist - Supervisor console provides an overview of contact center metrics at a glance, enabling managers/supervisors, and workforce management groups to monitor and manage agents at the contact center. This course details how to use the SmartAssist supervisor console, to manage agents and reporting and leverage various analytics capabilities to improve the efficiency of your contact center.