Learning Path
3. SmartAssist Onboarding - Enabling Agents for Voice
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3. SmartAssist Onboarding - Enabling Agents for Voice
- 000:20:00
- Downloadable resources available
- Certificate of completion included
Details
Difficulty Level
Beginner
Language
English
Completion time
000:20:00
Product covered
SmartAssist enables contact center employees to easily handle voice conversations, by providing all the necessary information and tools in the single-pane Agent Console. This course explains the need for SmartAssist's Agent Console, and demonstrates the various features available for handling voice conversations.