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  • 2. SmartAssist Onboarding: Enabling Agents for Chat
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2. SmartAssist Onboarding: Enabling Agents for Chat

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  • September 16, 2025
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2. SmartAssist Onboarding: Enabling Agents for Chat

  • 000:20:00
  • Downloadable resources available
  • Certificate of completion included
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Details

Difficulty Level

Beginner

Language

English

Completion time

000:20:00

Product covered

SmartAssist enables contact center employees to easily handle chat conversations, by providing all the necessary information and tools in the single-pane Agent Console. This course explains the features of SmartAssist's Agent Console, and also demonstrates the process of handling chat conversations using it.