Learning Path
9. SmartAssist: Analytics
In this course, you will learn how to leverage the benefits of SmartAssist analytics and reports.
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9. SmartAssist: Analytics
- 000:30:00
- Downloadable resources available
- Certificate of completion included
Details
Difficulty Level
Beginner
Language
English
Completion time
000:30:00
Product covered
Call center supervisors and managers need to stay apprised of call center activity. This means knowing what your agents are doing, how conversations are being handled, and whether your customers are satisfied.
In this course, you will learn how to leverage the benefits of SmartAssist analytics and reports.