Learning Path
50. XO Platform: Conversation Hand-off to Agent Systems
Conversation Hand-off to Agent Systems
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50. XO Platform: Conversation Hand-off to Agent Systems
- 000:40:00
- Downloadable resources available
- Certificate of completion included
Details
Difficulty Level
Beginner
Language
English
Completion time
000:40:00
Product covered
We'll show you how to configure your Virtual Agent to transfer a session to a Sales Force agent desktop.
Building on what you learned on setting up Bot Kit will help you to configure an instance of BotKit to hand off the call to a representative on a Sales Force agent desktop. In this course, you will learn:
- How to configure your Kore.ai Virtual Assistant to transfer your user to a human agent.
- How to use the BotKit SDK, a Dialog Task, and live agent software together.
- That a seamless transfer can eliminate frustration and improve your customer service.
We will also demonstrate four common use cases for handing off a customer to a human agent.