Learning Path
18. XO Platform: Introduction to Utterance Testing
This course will provide insights into how you can make use of Kore.ai’s utterance testing feature and test with a variety of user inputs.
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18. XO Platform: Introduction to Utterance Testing
- 000:20:00
- Downloadable resources available
- Certificate of completion included
Details
Difficulty Level
Beginner
Language
English
Completion time
000:20:00
Product covered
The Utterance Testing feature enables conversation designers to evaluate the Virtual Assistant with a large sample of expected user inputs that not only provides insights into bot responses but also gives a great opportunity to train the bot in interpreting diverse human expressions.
Learn how to interpret the Utterance Testing tool output to understand how each of the three machine learning engines is evaluating the user utterance. You will:
- Define the need for utterance testing.
- Perform utterance testing with a variety of user inputs.
- Explain the evaluation and scoring process of the various engines.
- Analyze the test result and adjust the utterance to improve the virtual assistant.