Learning Path

Contact Center AI: Routing

This course details configuring queues and skills in the Contact Center AI and assigning them to the agents.
  • 201 Enrolled
  • September 12, 2025
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Contact Center AI: Routing

  • 000:20:00
  • Downloadable resources available
  • Certificate of completion included
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Details

Difficulty Level

Beginner

Language

English

Completion time

000:20:00

Product covered

By the end of the course, you will be able to:

  • Create Skill Groups
  • Setup Agent Skills
  • Define Queues and many more 

 

Before you begin

 

We recommend you complete the below courses before starting this course:

  • Getting Started with Kore.ai Platform
  • Contact Center AI : Overview
  • Contact Center AI: Flows