Learning Path
Contact Center AI: Routing
This course details configuring queues and skills in the Contact Center AI and assigning them to the agents.
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Contact Center AI: Routing
- 000:20:00
- Downloadable resources available
- Certificate of completion included
Details
Difficulty Level
Beginner
Language
English
Completion time
000:20:00
Product covered
By the end of the course, you will be able to:
- Create Skill Groups
- Setup Agent Skills
- Define Queues and many more
Before you begin
We recommend you complete the below courses before starting this course:
- Getting Started with Kore.ai Platform
- Contact Center AI : Overview
- Contact Center AI: Flows