Learning Path
Contact Center AI: Overview
Discover the future of customer service with our XO Contact Center AI course. Learn how to harness the power of AI to streamline customer interactions, automate routine queries, and optimize operation
Not Started
Watch a preview
Contact Center AI: Overview
- 000:30:00
- Downloadable resources available
- Certificate of completion included
Details
Difficulty Level
Beginner
Language
English
Completion time
000:30:00
Product covered
This course provides a comprehensive guide to implementing enterprise-grade tools and strategies for efficient contact center operations. It offers a simplified approach to setting up contact centers and introduces advanced automated solutions.
By the end of the course, you will be able to:
- Identify Contact Center AI features
- Configure Flows and Channels
- Manage Agent Groups, status and other settings
- Define Flows and Routing experiences
- Explore Agent Console and Supervisor console Features
- Define additional configurations such as configuring external widgets, Surveys, and many more