Learning Path
Contact Center AI: Configuration
This course explains how to configure various features of Contact Center AI.
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Contact Center AI: Configuration
- 000:30:00
- Downloadable resources available
- Certificate of completion included
Details
Difficulty Level
Beginner
Language
English
Completion time
000:30:00
Product covered
Contact Center AI
The Contact Center AI Configurations course explains how to configure various features such as hours of operation to ensure optimal customer support availability, customer satisfaction (CSAT) surveys to gather valuable feedback, response templates to streamline and standardize customer interactions, sensitive data masking to protect customer information and comply with privacy regulations, and many more.
By the end of the course, you will be able to:
- Set up and manage business hours, holidays, and exceptions to ensure efficient customer support availability.
- Develop skills to configure customer satisfaction (CSAT) surveys for both chat and voice interactions.
- Create and manage response templates.
- Implement Sensitive Data Masking.
- Configure Agent Forms to collect user/confidential information and more.