Learning Path

Contact Center AI: Analytics

Analyze the metrics of your Contact Center AI and enhance the productivity of your agents.

101 Enrolled
September 12, 2025

Not Started

Watch a preview

Contact Center AI: Analytics

000:20:00
Downloadable resources available
Certificate of completion included

Start Learning Now

Details

Difficulty Level

Beginner

Language

English

Completion time

000:20:00

Product covered

This course explains how to monitor and evaluate agent communications, efficiency indicators, and critical factors. The goal is to improve both the productivity of agents and the overall satisfaction of customers.

By the end of the course, you will be able to:

Monitor Interactions
Identify Agents & Queue Performance metrics
Analyze AgentAssist metrics and many more