Learning Path
Contact Center AI: Agent Onboarding & Interaction Management
This course is designed to guide you through the agent onboarding process, providing insights into setting up agent profiles and preparing them for success.
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Contact Center AI: Agent Onboarding & Interaction Management
- 000:30:00
- Downloadable resources available
- Certificate of completion included
Details
Difficulty Level
Beginner
Language
English
Completion time
000:30:00
Product covered
Contact Center AI
By the end of the course, you will be able to:
- Learn Agent Onboarding process
- Identify the key features of Voice and Chat Agent Console
- Explore the capabilities of CCAI Agent Console and many more
- Identify how agent is handling chat and voice interactions
- Analyze Agent Dashboard
Before you begin
We recommend you complete the below courses before starting this course:
- Introduction to Kore.ai Experience Optimization Platform
- XO Platform: Manage Roles
- Contact Center AI: Overview
- Contact Center AI: Flows
- Contact Center AI: Routing
- Contact Center AI: Agent Onboarding