Learning Path
Contact Center AI: Agent Onboarding
This course explains how to effectively onboard agents in Contact Center AI.
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Contact Center AI: Agent Onboarding
- 000:30:00
- Downloadable resources available
- Certificate of completion included
Details
Difficulty Level
Beginner
Language
English
Completion time
000:30:00
Product covered
Contact Center AI
By the end of this course, you will be able to:
- Invite and Onboard Agents
- Configure Agent Profiles
- Manage Interaction Settings
- Understand Agent Console Features
- Handle Voice and Chat Interactions
Before you begin
We recommend you complete the below courses before starting this course:
- Contact Center AI: Overview
- Contact Center AI: Routing
- Contact Center AI: Configurations