Learning Path
Contact Center AI: Agent Management
This course highlights the capability and usage of Agent Management module of Contact Center AI, which helps in optimizing customer interactions within contact centers.
Not Started
Watch a preview
Contact Center AI: Agent Management
- 000:20:00
- Downloadable resources available
- Certificate of completion included
Details
Difficulty Level
Beginner
Language
English
Completion time
000:20:00
Product covered
Contact Center AI
You will learn how to create and manage agent groups to ensure efficient handling of inquiries, monitor and set agent statuses to maintain optimal availability and configure key agent settings such as answering modes and conversation status control to enhance operational efficiency. Also, you will learn how to create and manage disposition sets and codes, enabling agents to effectively classify conversation outcomes. All these will help to enhance customer satisfaction and streamline the overall service experience. By the end of this course, you will be able to:
- Create and manage Agent Groups
- Define Agent Status
- Manage Agent Settings
- Create and Manage Disposition Sets and Codes