Learning Path
BankAssist: WorkBench Intent Management
BankAssist's Intent Management feature is now updated with a range of new options, such as Pre-built Automated Flow, Default message, Agent Transfer and Custom Flow to manage user intents.
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BankAssist: WorkBench Intent Management
- 000:20:00
- Downloadable resources available
- Certificate of completion included
Details
Difficulty Level
Beginner
Language
English
Completion time
000:20:00
Product covered
BankAssist
This course highlights the details of the Intent Management feature in the workbench of BankAssist. We have extended the capabilities of our assistant to handle banking use cases in a more comprehensive manner, moving beyond the basic enable/disable framework.
- Understand how to manage user intents
- Configure a Pre-built automated flow for any use case and add follow-up tasks
- Set a default message and add follow-up tasks, if required
- Transfer users to Agent
- Customize the existing dialog flows and many more