Learning Path
Automation AI: Analyzing Performance of AI Agents
The Analytics Module provides a comprehensive 360-degree view of all voice and digital conversations across channels.
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Automation AI: Analyzing Performance of AI Agents
- 000:30:00
- Downloadable resources available
- Certificate of completion included
Details
Difficulty Level
Beginner
Language
English
Completion time
000:30:00
Product covered
AI for Service: Automation AI
In Automation AI, the Analytics module offers insightful dashboards, including containment information, conversation history, automation analytics, generative AI logs, and many more. These insights will help your teams make data-driven decisions. By the end of this course, you'll be able to:
- Identify the importance and benefits of analyzing the AI Agents
- List and explain the different dashboards available under the Analytics tab
Before you begin
We recommend that you complete the course below before you start this course.
- Automation AI: Overview
- Automation AI: Orchestration and Intent Identification
- Automation AI: Basic Concepts of Building Dialog Task
- Automation AI: Explore Knowledge AI
- Automation AI: Deep-dive into GenAI Capabilities
- Automation AI: Integrations
- Automation AI: Deploying AI Agent