Automation AI: Admin Console

Through interactive modules and guided demos, you will master the administrative tools necessary to maintain optimal system performance, ensure security compliance, monitor usage analytics, and support end-users effectively. By the end of this course, you will be able to:

• Configure and customize the administrative interface to meet organizational requirements
• Create, configure, and manage user accounts across different organizational levels
• Implement and maintain user groups with appropriate permissions and access controls
• Manage data relationships and optimize data structure for automation workflows
• Manage the complete lifecycle of process applications from development to production
• Implement comprehensive security policies and access controls
• Generate and interpret audit reports for system usage and performance analysis
• Understand the connectors ecosystem and available integration options
• Establish metrics and KPIs for measuring automation success and ROI

Before you begin

We recommend you complete the below courses before starting this course:

• Automation AI: Overview
• Automation AI: Orchestration and Intent Identification
• Automation AI: Basic Concepts of Building Dialog Task
• Automation AI: Explore Knowledge AI
• Automation AI: Deep-dive into GenAI Capabilities
• Automation AI: Integrations
• Automation AI: Deploying AI Agent
• Automation AI: Analyzing Performance of AI Agent
• Automation AI: Configuring Voice Experience
• Automation AI: Platform Extensions and APIs
• Automation AI: Handing off Conversations to Human Agents
• Automation AI: Advanced Monitoring and Analytics
• Automation AI: Context and Flow Management
• Automation AI: Security and Compliance