Learning Path
4. AgentAssist: Agent Coaching
This course highlights the role of contact center supervisors in helping and directing their agents by utilizing the Agent Coaching feature of AgentAssist to configure and implement rules effectively.
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4. AgentAssist: Agent Coaching
- 000:30:00
- Downloadable resources available
- Certificate of completion included
Details
Difficulty Level
Beginner
Language
English
Completion time
000:30:00
Product covered
Agent Assist
In this course, you will learn:
- The Agent Coaching feature, and its operation
- Pre-built rules and how to customize them
- Configure new rules and modify them