Learning Path
Agent AI: Playbooks
Playbooks empower customer service agents to provide consistent, top-notch service. They help every agent, whether they’re brand new or have years of experience, to meet your organization needs.
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Agent AI: Playbooks
- 000:30:00
- Downloadable resources available
- Certificate of completion included
Details
Difficulty Level
Beginner
Language
English
Completion time
000:30:00
Product covered
Agent AI
By the end of this course, you will be able to:
- Familiarize yourself with the playbooks.
- Develop and customize playbooks to meet your needs.
Before you begin
We recommend you complete the below courses before starting this course:
- Getting Started with AI for Service platform
- AI for Service: Manage Roles
- Agent AI: Overview and Integration with Contact Center AI
- Agent AI: Coaching