Learning Path
Agent AI: Overview and Integration with Contact Center AI
Agent AI leverages cutting-edge technology to equip agents with the knowledge and guidance they need to deliver outstanding customer service.
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Agent AI: Overview and Integration with Contact Center AI
- 000:25:00
- Downloadable resources available
- Certificate of completion included
Details
Difficulty Level
Beginner
Language
English
Completion time
000:25:00
Product covered
Agent AI
By the end of this course, you will be able to:
- Explore the transformative capabilities of Agent AI on AI for service
- Familiarize with Agent AI - Playbook
- Delve into real-time agent coaching by Agent AI
Before you begin
We recommend you complete the below courses before starting this course:
- Getting Started with AI for Service platform
- AI for Service: Manage Roles