Learning Path
Agent AI: Integration with Genesys
Agent AI integrations revolutionize customer service by empowering third-party contact center agents with advanced AI capabilities.
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Agent AI: Integration with Genesys
- 000:45:00
- Downloadable resources available
- Certificate of completion included
Details
Language
English
Completion time
000:45:00
Product covered
Agent Ai
By the end of this course, you will be able to:
- Explore the power of Agent AI integration within the AI for Service to enhance contact center operations seamlessly.
- Learn the essential steps to integrate the Agent AI widget into third-party applications like Genesys, ensuring agents have real-time AI-powered support and insights within their workflows.
- Discover key integration elements, including bot credential storage, creating the Agent AI widget URL, obtaining conversation IDs, and enabling secure inter-communication.
- Dive into advanced features like configuring data tables for managing bot definitions across agent queues and automating customer service processes with OAuth and JWT for seamless authentication and secure data handling.
Before you begin
We recommend you complete the below courses before starting this course:
- Getting Started with AI for Service platform
- AI for Service: Manage Roles
- Agent AI: Overview and Integration with Contact Center AI
- Agent AI: Coaching
- Agent AI: Playbooks