Automation AI: Advanced Monitoring and Analytics

The course combines theoretical frameworks with hands-on practical applications, covering everything from basic feedback collection to advanced sentiment analysis and behavioral insights. By the end of this course, you will be able to:

• Design and implement comprehensive feedback survey systems with optimal user experience and data collection efficiency
• Develop intuitive survey dialog flows that maximize response rates while minimizing user friction
• Build and configure custom analytics dashboards that provide actionable insights for different stakeholder groups
• Analyze and interpret complex feedback data to identify trends, patterns, and actionable insights
• Manage sentiment analysis systems to categorize and respond to customer emotions and opinions automatically

Before you begin

We recommend you complete the below courses before starting this course:

• Automation AI: Overview
• Automation AI: Orchestration and Intent Identification
• Automation AI: Basic Concepts of Building Dialog Task
• Automation AI: Explore Knowledge AI
• Automation AI: Deep-dive into GenAI Capabilities
• Automation AI: Integrations
• Automation AI: Deploying AI Agent
• Automation AI: Analyzing Performance of AI Agent
• Automation AI: Configuring Voice Experience
• Automation AI: Platform Extensions and APIs
• Automation AI: Handing off Conversations to Human Agents