Channel
AI for Service - Contact Center AI - Admin/ Supervisor
Setup your Contact Center leveraging the features and functionalities of Contact Center AI and then onboard the agents.
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AI for Service - Contact Center AI - Admin/ Supervisor
- 009:40:00
- Downloadable resources available
- Certificate of completion included
Details
Difficulty Level
Beginner
Language
English
Completion time
009:40:00
Product covered
XO Platform ver 11.0 - Contact Center AI
This learning path comprises courses that explain Contact Center AI features and configuration details required for Supervisor and Admin. After completing this learning path, you will be able to:
- Identify the need for the Contact Center AI and explore its enterprise-grade functionalities
- Configure Flows and Channels
- Setup Agent Skills and Agent Groups
- Onboard Agents, define console settings
- Define Queues and many more