AI for Service - Automation AI - Advanced

Whether you're a developer, system architect, or business leader seeking to implement AI automation solutions, this learning path provides a comprehensive foundation for designing, building, and optimizing intelligent systems that enhance productivity and user experience. By the end of this learning path, you will be able to:

• Configure and optimize voice-enabled experiences that provide natural, intuitive user interactions across multiple channels and platforms
• Design and implement robust API integrations that seamlessly connect AI systems with existing enterprise infrastructure and third-party services
• Implement sophisticated handoff mechanisms that smoothly transition conversations between AI agents and human representatives when needed
• Architect scalable conversation flows that handle complex multi-turn dialogues while maintaining context and user intent throughout interactions
• Build multilingual virtual assistants capable of serving global audiences with culturally appropriate responses and localized experiences
• Establish enterprise-grade security protocols and ensure compliance with industry regulations and data protection standards
• Utilize administrative consoles effectively to manage user permissions, system configurations, and operational workflows

 Pre-requisites

Complete the Automation AI: Basic Learning Path - This advanced learning path builds upon the foundational knowledge gained in the Automation AI: Basic Learning Path to deliver expert-level skills in enterprise AI automation systems.

Important Notice: Badge Requirements

To claim your Kore.ai Automation AI - Advanced badge, you must complete the following learning paths in order:

1. First: Successfully complete the Kore.ai Automation AI: Basic learning path
2. Then: Complete the Automation AI: Advanced learning path

Please make sure you have finished the Basic learning path before proceeding to the Advanced level, since this is a prerequisite for badge eligibility.

Once completed, you will find the badge in the Learner Activity Dashboard, under the Achievements tab.