Channel
AI for Service - Agent AI - Admin/ Supervisor
Gain the skills to empower Contact Center agents, streamline workflows, and deliver superior customer experiences using Agent AI tools.
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AI for Service - Agent AI - Admin/ Supervisor
- 001:50:00
- Downloadable resources available
- Certificate of completion included
Details
Difficulty Level
Beginner
Language
English
Completion time
001:50:00
Product covered
XO Platform: Agent AI
The Agent AI Learning Path is designed to provide a comprehensive understanding of Agent AI and its capabilities, focusing on integrating, optimizing, and enhancing Contact Center operations. This learning path will guide you through the fundamentals of Agent AI, its integration with industry-leading platforms like Genesys, and its advanced features for coaching and playbook creation. By completing this learning path, you will be able to:
- Understand the key features and benefits of Agent AI and its role in modern contact centers.
- Seamlessly integrate Agent AI with Contact Center AI solutions to enhance operational efficiency.
- Implement Agent AI integrations with Genesys for an optimized agent experience.
- Utilize Agent AI Coaching tools to analyze performance and provide actionable insights for skill enhancement.
- Develop and deploy effective Agent AI Playbooks to standardize processes and improve agent productivity.